GemAndGemstone Logo Ganesha Scratted Gems
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Serving Gems and jewelry since 1981
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GENERAL
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GENERAL
  • Are the gemstones offered here natural or synthetic?
  • Gemstones offered by us are completely natural and we do not sell any synthetic or imitation material. We do not even sell gems enhanced by unacceptable artificial treatments. However, we do sell gemstones enhanced by globally acceptable treatments like heat and oiling.

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  • Why are gemstones treated?
  • Not all gems are treated. There are certain gemstones that need naturalistic treatment like heat, which is a globally acceptable treatment to enhance the visual appearance of certain gemstones. Heat treatment is permanent in nature. In addition this, the other acceptable treatment is oiling, which is mainly used for Emeralds. In this, colorless oil is used to treat the stone's dryness and cracks, and make it durable. Rest all other treatments may be called as unacceptable, if they have not been declared properly.

    We clearly mention the type of enhancement performed in the detailed view page of an item, if it's treated. For example, a heat treated gemstone will be marked by 'H' in its product details. To know more about the various types of enhancements and codes, please click here

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  • How about your prices?
  • We emphasize on providing quality to our customers and keeping that in mind, our prices are a complete value for money. In service since 1981, we have built a strong network of direct sources due to which, we are able to provide the best prices.

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MEMBERS

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ORDER

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PAYMENTS & SECURITY
  • How can I pay for my purchases?
  • We accept online payments through PayPal and upon checkout, you are taken to the secured PayPal website to complete your payment process.

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  • How safe is it to pay by credit card?
  • All credit card transactions at GemAndGemstone.com are completely safe, as we accept payments through PayPal which ensures complete safety and privacy of your credit card details.

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  • What is the security of my personal information?
  • The personal information provided by you is highly protected and access to such information is strictly restricted to a very few of our qualified staff members. We fully understand the importance of your personal information and it is used only for relevant purposes. To know more about our privacy policy, please click here

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  • Does GemAndGemstone.com share my personal information with third parties?
  • GemAndGemstone.com is committed to protect the personal information of all our visitors who provide it to us. As we strictly oppose spam, none of your personal information is shared with any website or company. We only share your personal information with few parties, which are involved in the processing your order such as shipping companies, credit card companies, banks or financial institutions. To know more about our privacy policy, please click here.

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SHIPPING & RETURNS

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  • How long does it take for a shipment to get delivered?
  • After successful confirmation of your order, it takes us 2 working days (4 working days, in case of gem testing certificate ordered) to prepare your shipment and dispatch. The transit period varies according to the location of your destination and your choice of shipping service. To know more about the shipping services, please click here.

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  • Can I return a part of my purchases?
  • Yes, you can do that but only if your order contains more than one item. Each item will be considered individually no matter how many pieces it contains therefore, you need to send back an item in full, even if like or dislike a part of it.

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MISCELLENEOUS

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